Shipping Policy
SHIPPING FEES
For orders within the United States: The rate is $5.99 for the first item and an additional $2 per subsequent product. For international orders: Rates start at $13 plus $6 for each additional item in the package.
DOES PUCAU SHIP INTERNATIONALLY?
Yes, we provide global shipping services to almost every country worldwide.
ESTIMATED DELIVERY TIMELINE
United States Orders:
| Product Category | Processing (Mon-Fri) | Transit Time (Mon-Fri) |
| Apparel | 1-3 days | 3 -7 days |
| Mugs | 2-3 days | 3-7 days |
| Posters & Canvas | 1-3 days | 3 -7 days |
| Hats | 2-3 days | 6-8 days |
| Bedding Sets | 3-5 days | 7-10 days |
| All-over Print items | 3-5 days | 8-15 days |
International Destinations:
Preparation Time: 3-5 business days. Delivery Time: 15-30 business days. Factors such as local holidays, customs procedures, and courier schedules may impact these estimates.
DELIVERY TERMS
Your Total Waiting Time = Production/Handling + Shipping. Please be aware that the timeframes mentioned are estimates provided by our logistics partners. We recommend placing orders well in advance, as carrier delays can occur unexpectedly. While we strive for punctuality, Pucau is not liable for delays caused by external factors such as weather, customs clearance, peak holiday seasons, or inaccurate delivery addresses. If you have concerns or need to update your order details, please reach out to [email protected]. Our team is committed to finding the best resolution for you.
CAN I SHIP TO MULTIPLE ADDRESSES?
Currently, we only support shipping to a single address per order. If you need products sent to different locations, please complete them as separate transactions.
DOES PUCAU DELIVER TO PO BOX OR APO/FPO ADDRESSES?
Absolutely. We are happy to ship to PO Boxes and all Military (APO/FPO) addresses.
ABOUT CUSTOMS AND VAT TAXES
For international shipments originating from the U.S., orders are sent on a DDU (Delivered Duty Unpaid) basis. Pucau does not collect VAT or import duties upfront. All applicable taxes or customs fees are the responsibility of the recipient upon arrival. We suggest checking with your local customs department to understand the specific regulations in your country.