Shipping

Which shipping carriers do you use? For domestic U.S. orders, we partner with USPS, UPS, or FedEx (selected based on location, package size, and service availability). For international orders, we use DHL, UPS, YANWEN, YUNEXPRESS, or FedEx (depending on region and service availability). How much does shipping cost? We use flat-rate shipping: $5.99 for orders within the United States and $13.00 for international orders. How soon will I receive my package? For Domestic Orders (United States): Processing Time 3–5 business days, Delivery Time 5-10 business days. For international orders: Processing Time 3–5 business days, Delivery Time 8-15 business days. Do you offer international shipping? Yes, we ship worldwide. How can I track my order? Once your order ships, we’ll send a tracking number to your email. You can also use our Track Your Order page.

Payments

Which payment methods are supported? We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are processed through PCI-DSS compliant payment gateways with SSL encryption. Is my data secure during online shopping? Absolutely. We use SSL encryption and PCI-DSS compliant payment processors. We do not rent, sell, or distribute your personal information. See our Privacy Policy for details. When am I charged for my order? Your payment is processed immediately upon checkout. You may initially see a temporary authorization on your account before it settles as a final charge.

Orders & Modifications

Can I modify my order after placing it? You may request changes within 6 hours of placing your order by emailing [email protected]. After 6 hours, your order enters production and cannot be modified. See our Cancellation & Modification Policy. Can I cancel my purchase? Yes — within 6 hours of placing the order. A 10% administrative and transaction fee will be deducted from the refund. Email cancellation requests to [email protected]. What if I entered the wrong shipping address? Contact us immediately at [email protected]. If your package has not been dispatched, we’ll update it. Once shipped, we cannot redirect it.

Returns & Refunds

What is your return and refund policy? You may request a return or refund within 30 days of delivery if the item is damaged, defective, or significantly different from what was ordered. Customers are responsible for return shipping unless the issue was caused by us. See our Return & Refund Policy. I received a defective item — what should I do? Email us at [email protected] with photos of the defect and your order number. If it’s a manufacturing fault, we’ll send a free replacement — you can keep the original. My tracking says “Delivered” but I don’t have my package — what now? Please check with neighbors and look in secure areas around your property. If still missing, contact the carrier shown in your tracking notification. If unresolved, email us at [email protected] and we’ll help.

Custom Orders

Do you design print-on-demand shirts, mugs, and more? Yes! We offer three ways to customize:

Custom Design from Scratch: Share your idea — our design team creates something original just for you.
Modify Our Collection: Pick any design from our shop and customize the text, images, or fonts.
Direct Printing: Upload your own artwork and we’ll print and ship it as-is.

Contact

Still have questions? We’re happy to help. Teemoody Ecom LLC Address: 2002 Broadway, Boulder, CO 80302, USA Phone: +1 (302) 505-5055 Email: [email protected] Support Hours: Mon–Friday: 8AM – 5PM (Eastern Time)