Terms of service

Welcome to Pucau.com! By placing an order on our website, you agree to comply with the following payment terms and conditions.

Payment Methods

Full payment is required at the time of purchase to initiate order processing. For your convenience, we support a variety of secure payment options, including Credit Cards, and PayPal.

Shipping & Delivery Fees

Shipping costs are calculated at the final checkout stage based on your delivery destination, the total weight of your package, and the shipping service selected. Customers may choose between our standard delivery or expedited shipping options depending on their needs.

Order Modifications & Cancellations

If you need to change or cancel your order, please contact our support team as soon as possible. While we will do our best to accommodate your request, please understand that we cannot guarantee any modifications or cancellations once an order has entered the production or shipping phase.

Returns & Reimbursements

Your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, please notify us within 1 day of receiving your package to initiate a return or exchange process. To be eligible, all returned items must be in their original, unused condition. Please note that customers are responsible for all return shipping expenditures. By finalizing your purchase with Pucau, you acknowledge and accept these terms. For any further inquiries or assistance, please reach out to us at: [email protected]