At Pucau.com, all our products are uniquely custom-made following each order placement. If you wish to request a cancellation or make adjustments to your order, please notify us via email as soon as possible after your purchase.

You have the opportunity to modify your order details until the item officially enters our production line. Please be aware that the window of time before production begins can vary between 2 hours and 12 hours, depending on our current operational volume and manufacturing schedule.

Once the production process has commenced for your custom item, we are unfortunately unable to process any cancellations. However, in specific cases and depending on the nature of the issue, you may qualify for a replacement order instead.

For any urgent requests, please contact us immediately at: [email protected]

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